EL T Shirts
Sequence Activated T Shirts
Sound Activated T Shirts
  EL Shirts Panels
Sequence Activated T Shirts
Sound Activated T Shirts
 EL Caps
Sequence Activated EL Caps
 EL Badges
Sequence Activated Badges
 WristWrap
Sequence Activated
 EL Podiums
Sequence Activated



 Customized Products

Frequently Asked Questions



General Enquiries

How long will it take you to reply to my email?
We aim to respond to all email enquiries within 48 hours. In the case that we do not respond to your email in this time please feel free to call our office (0086) 21 63845003, as we occasionally experience difficulties with our email system.
In the case that your enquiry is urgent please feel free to call our office (0086) 21 63845003.

How do I know you are a legitimate business?
Electro-wear Ltd is a Sino-French trading company established in China since 2001. Our head-quarters are based in Hong Kong, our sourcing office is in Shanghai and our manufacturing facilities are based in South China. If required, we would be more than happy to forward you a copy of our business registration certificate.

Is Electro-wear a manufacturer or retailer of EL products?
Electro-wear is a OEM manufacturer and distributor of EL products. We sell EL products directly from their source. In this way we assure you the lowest wholesale prices and the best possible quality control.

Ordering Enquiries


How can I find out the price of your products?
Should you be interested in purchasing any of Electro-wear’s products please feel free to email us (Electro-Wear@Electro-Wear.com) and we would be more than happy to forward you a tariff list. Please note that custom designed products are priced at the same or higher price than our existing designs, depending on the size and/or detail of the design.
Is it possible to send me a sample of your product before I place an order?
We are happy to provide samples on request. However please note that, due to the large number of sample requests we receive sampling fees do apply.
What is your minimum order quantity (MOQ)?
Our MOQ is 100 pieces and this applies to all our merchandise. For example, the MOQ for t-shirts is 100, the MOQ for caps is 100, etc. Please note that the MOQ for each product may include a variety of sizes, styles and/or designs.
Why do you have a MOQ?br />A MOQ is set to absorb fixed production costs. Orders below the MOQ will greatly increase the unit price per item. MOQ applies to all our products, however you may still purchase samples for product evaluation.

Can I just order one or two items?
Electro-wear is a manufacturer and wholesaler of El products. As such we deal in large quantities of EL products generally purchased for re-sale. If you require only a small number of EL products for your personal use please feel free to email us and we would be happy to put you in contact with one of our many retailers.

Are all the designs displayed on your website available for ordering?
All the designs displayed on the Electro-wear web-site are available for order.

How do I place an order for an existing design?
All existing designs are available for purchase directly from our web-site. Ordering directly from our web-site is a safe and efficient way to order existing designs. However, should you feel more comfortable placing an order by email we would be more than to assist you with this.See our detailled section about placing orders and payment here.

What is the process for ordering a custom designed product?
Should you require that a product be custom designed we request that you place your order through email. Please feel free to email us your designs and we would be more than happy to send you a computer preview for your comments and suggestions. Upon finalizing your design we can either move straight into producing your order or, should you require, we can send you samples first.See our detailled section about Customize order here

Are there any additional costs associated with custom designing a product?
Custom designed products are priced at the same or higher price than our existing designs, depending on the size and/or detail of the design. Please note that for all custom designs a one-off tooling fee will apply.

What happens once I place an order?
For all orders received by email you will receive a Pro Forma invoice. Once the Pro Forma invoice is confirmed and we have received payment you will receive a sales confirmation and commercial invoice. Shipping date will be stated on the sales confirmation and agreed prior to the sales confirmation issuance with the customers.See our detailled section about placing orders and payment here.

How long will it take to process my order?
Once the order has been confirmed and payment has been received we will move straight into production. Production time varies depending on the size and complexity of the order. As a general guide, for orders of t-shirts, bags and caps below 500 items production takes 1 week. 500 items to 2000 items takes 3 to 4 weeks. 2000 items to 20,000 items takes 4 to 5 weeks.

For orders of podiums, badges, stickers, wrist-wraps below 1000 items production takes 3 week. 1000 items to 5000 items takes between 3 to 4 weeks, 5000 items to 10,000 items takes between 4 to 5 weeks. See our detailled section about placing orders and payment here.

What payment methods are available?
All orders placed directly through our web-site may be paid by credit-card. For custom designed orders, and all other orders made through email, we ask that payment be paid by direct bank transfer to our HSBC account in Hong Kong. Please note, sample payments and tooling fees may be paid by Pay-pal or direct bank transfer.

Delivery Enquiries

What delivery methods are available?
We ship using express courier services (Electro-Wear’s preferred courier is DHL), air freight and sea freight. For orders below 500kg we recommend shipping with an express courier. For orders over 500kg we recommend shipping with air or sea freight

What is the approximate delivery time?
Shipping transit time refers to the time it takes to deliver goods from the actual shipping date.
- For goods shipped by air courier shipping transit time is usually 3-5 days.
- For goods shipped by air freight shipping transit time is usually 5-10 days.
- For goods shipped by sea freight shipping transit time is usually 14-30 days.
Shipping transit time may vary considerably depending on the destination, the weather, the time of year and occasionally clearing customs. For more information please refer to our shipping policy.

What should I do if my order has not arrived by the expected delivery date?
Please note that the expected delivery date is a guide only. Orders shipped by courier may be tracked online, orders shipped by air or sea freight may be tracked in the form of flight or vessel numbers. Should your order be significantly delayed, or if you are for any reason concerned about your order, you may contact the courier company or freight forwarded for assistance. You may also contact us at Electro-Wear. Please refer to our shipping policy for more information.

Can I track my order?
Yes, courier companies offer online tracking of all orders. Goods shipped by air or sea freight may be tracked in the form of flight and vessel numbers. Please refer to our shipping policy for more information.

Will I be charged a local import tax?
Certain countries, including the USA, allow consumer electronics to be imported tax free. For small quantity sales and sample orders many countries allow goods to be shipped tax free. We recommend consulting your local custom authority for further information.

Product Enquiries


What sizes are available?
T-shirts are available in the following sizes for men and women, XS,S, M, L, XL, 2XL. Caps are one-size fits all. Should you need bigger size or adjusted fitting, Electro-wear will be happyt to customised garments to customer's requirements, depending on time frame and quantities.

Is it possible to just buy the EL panel?
Yes, our EL panels may be purchased separately. For example, you may purchase an EL panel without a t-shirt, see our product page about Sound Activated Light-up Shirts and Light-Up Shirts.

If I custom design an EL panel does the design belong to me?
Once we have received payment for the custom design tooling fee your design belongs to you. By law we are not entitled to advertise or re-sell this design and we would not attempt to do so.

Are your EL t-shirts machine-washable?
Our EL t-shirts are machine-washable. Please note, the EL panel is attached using Velcro and must be removed before machine-washing.

Can I buy different colored t-shirts/caps or is black the only color available?
Black or white t-shirts are available at a minimum order quantity of 100 pieces. All other colors are available at a minimum order quantity of 2000 pieces. For customers requiring a small order of not black or not white t-shirts we can recommend purchasing just our EL panels, for attaching to your own t-shirts.

Can I design an EL panel with a different color background? Or is black the only color available?
Our EL panels may be designed with anycolor background. Or existing designs have all a black background as they will match the Black Shirts and give a better rendering to the glowing effect.Of course we can illuminate our EL panels to any color except black.

How do I know that Electro-wear’s EL products are good quality?
Product quality is one of our top priorities. As such, we check all our products with a strict quality assurance check-list. We offer a six month warranty on all our products. Please refer to our guarantee for more information.

Why should I buy my EL products from Electro-wear?
Electro-Wear is a leading manufacturer of EL products. We sell EL products directly from their source in order to provide the lowest prices and best possible quality. Our products, prices and customer service are second to none.

How long do the batteries last for? Are rechargeable battery packs available?
AAA Batteries last between 8 to 12 hours, depending on use and designs.
Electro-Wear Ltd will in most case ship all product powered by AAA Batteries without the batteries.due to export and safety regulation..

How safe are EL products?
EL Product are tested initially for safety and drivers for our caps and shirts are certificated under CE Certification. While not representing any danger of fire hazard or corporal injuries, we do not recommend people with a pace maker to wear the shirt.

Refund Enquiries


Can I return an item that I am not happy with?
For defective items or for items significantly not as described we will provide replacement items. We do not offer returns if you simply change your mind. Please refer to out guarantee for more information.

What should I do if I receive an item that is faulty or damaged?
In the rare case that you receive an item that is faulty or damaged please contact us at Electro-Wear immediately for further assistance.